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FAQ

 

    • How can I place an order on the AZAP website?

      After accessing our platform with your personal access code, you must either type a keyword under the search bar or step by searching the desired promotional item by clicking on Webshop and then selecting the category your choice. Then use the filters that are proposed to you to refine as much as possible the article sought. Select the item of your choice then you are asked to choose the color of the item and the quantity desired. Choose the number of colors you want if a marking and available. Confirm your order by order, after that you will have to import your logo in eps or jpg format and finally communicate the delivery address as well as a desired delay. Once the order has been checked by one of our employees, we will send you an order confirmation or contact you in case it should still be missing information.

    • How and when do I have to pay for an order?

      You will receive by mail or by email an invoice. Please note that all new customers will be asked to pay their purchases in advance for the first 3 orders. As of your fourth order (except samples), your purchases will be delivered to you according to our general conditions.

    • What are the delivery times ?

      For non-printed products: usually 3 - 4 working days (Luxembourg and Greater Region). Provided that the items are in stock. For printed products: Usually 2 - 3 weeks from your approval of the offer & mock-up and receipt of your payment. Provided that the items are in stock.

    • Do you offer express orders?

      Yes. You need products for an imperative deadline. Please refer to our online site by selecting the article of your choice and then selecting the filter "Deadlines" or by indicating the date requested in the tender / order form or simply by contacting Our sales department by indicating your desired delivery date. We will do our best to meet the required deadline.

      Will I be able to receive a proof by email before producing (model logo on paper)?

      Yes. After approving the offer you will receive a model in PDF format for inspection and approval. You can change it if necessary. Only once the validated voucher, then only the order will be validated and can be definitively be sent in production. Attention the delay indicated will take effect only from the validation of the model!

    • How can I send you my logo?

      You can send us your logo in the tender / order process on our website by clicking on "Add your logo". Alternatively, you can send us your logo by e-mail to graphic@azap.lu with your confirmation number of the offer / order.

    • Will my Logo be checked to see if it is usable or printable on the article?

      Yes. Our graphic designer will check your logo. In the event that the logo cannot be used on the basis of the elements provided to us, we will contact you by telephone or e-mail. In case you need to trace, adapt your logo or create a design based on your logo, we can do it for you at a current hourly rate indicated either on the offer or in our general conditions.

    • Can I add a different delivery address?

      Yes. When encoding your online order, you can specify a different address than yours. For logistical reasons, we advise you to also include a contact person as well as a telephone number and an e-mail address so that the carrier can reach the person concerned.

    • Can I visit you in Bertrange?

      With pleasure. However, we do not have the promotional items on the site in Bertrange. These items are in stock and must be ordered on request. However, we will be happy to welcome you in order to refine your request and to advise you at best regarding your project.

    • Can I order samples?

      Yes. You can order samples until the product is in stock. However, the samples are paying an upper bound transport costs calculated based on the weight of the article.

    • Can we store our products at AZAP?

      Yes. Your products can be stored with us, under conditions of a contract established between the two parties. Your articles will obviously be secured and will be insured. You will then be able to request a partial delivery of your items stored at AZAP as and when you need them...

    • Can I Submit my handling?

      Yes. If, for example, you need to insert media in a bag and you do not have the time. We propose to do it for you, following a briefing that will be communicated to us by the customer.

    • Do you deliver to multiple addresses?

      Yes. If you have placed an order you want to have your items delivered to several different addresses. And we can offer you to have your items repackaged according to your needs and deliveries according to a listing of address that would be delivered to us by the customer. A proposal of estimate according to volume of work will be submitted to you for approval of this service.

    • Do you offer tailored support?

      Yes. Custom-made can also be offered. After a briefing with the customer we will be able to evaluate the delay and especially if the support could be realised on the basis of important elements that the customer will have to communicate us such as: Deadlines, quantity, material, printing, format etc. Each medium is different and therefore requires different criteria so that they can be realised. For some of the cases it is advisable to send us a sketch with the idea of your project.

    • Sending large files

      If your file exceeds the maximum upload size, we advise you to load your file in low definition to place your order. You can also log on to the WeTransfer.com platform, load your file by indicating your order number / tender and send the file to graphic@azap.lu You will be automatically informed by e-mail of the uploaded file added.

     

 

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